Privacy Policy

Our Privacy Policy

1. Introduction
This Privacy Policy explains how personal data is collected, used, stored, and protected when you use this website. The website owner or operator (“the Data Controller”) is committed to protecting your privacy and handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are
For the purposes of data protection law, the Data Controller is the business or individual that owns or operates this website. Contact details for the Data Controller are published on this website. If you have any questions about this Privacy Policy or how your data is handled, please contact the website owner directly.

3. What Personal Data We Collect
Depending on how you interact with the website, we may collect the following personal data:

• Name
• Email address
• Telephone number
• Information submitted via contact or enquiry forms
• IP address
• Device and browser information
• Website usage and interaction data

Personal data is only collected where necessary and proportionate for the purposes outlined in this policy.

4. How We Collect Personal Data

• When you submit a form on the website
• When you contact the website owner via email or telephone
• Through cookies and similar technologies
• Through analytics and security tools
• Through embedded third-party services (such as maps or media)

5. How Personal Data Is Used
Personal data collected via this website may be used to:

• Respond to enquiries or requests
• Provide information or services you have asked for
• Improve website functionality and performance
• Maintain website security and prevent misuse
• Comply with legal or regulatory obligations

Personal data is not sold, rented, or shared for unrelated commercial purposes.

6. Website Platform and Technical Tools
This website is built using WordPress and may use a range of plugins and technical tools to support functionality, performance, security, and compliance. These tools may include contact forms, security monitoring, analytics, and cookie consent management. Access to personal data is restricted to authorised users only.

7. Analytics and Third-Party Services
The website may use analytics and third-party services to understand how visitors use the site and to support functionality such as spam protection, fonts, or maps. Where required, consent for these services is managed via the website’s cookie banner or settings panel.

8. Cookies
This website uses cookies and similar technologies to ensure it functions correctly and to understand how visitors interact with the site. You can manage or withdraw your cookie consent at any time using the cookie settings available on the website. Additional information is provided in the website’s Cookie Policy.

9. Lawful Basis for Processing
Personal data is processed under one or more of the following lawful bases, depending on the context:

• Consent – where you have actively agreed (for example, submitting a form)
• Legitimate interests – for website operation, security, and improvement
• Legal obligation – where processing is required by law

10. Data Storage, Retention, and Security
Personal data is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse. Data is retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

11. Who Has Access to Personal Data
Access to personal data may be provided to:

• The website owner and authorised representatives
• The website development and maintenance agency, strictly for technical support, maintenance, and troubleshooting

12. Website Agency and Data Processing
This website may be supported and maintained by a third-party digital agency acting as a Data Processor on behalf of the Data Controller. The Data Processor may have limited access to personal data solely for technical and support-related purposes. Personal data is processed only on the instructions of the Data Controller and is not used for independent purposes. Further details are available in the agency’s Data Processing Agreement (DPA), which can be viewed here: https://altitudeinternet.com/data-processing-agreement

13. Your Data Protection Rights
Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact the website owner using the contact details published on this website.

14. Third-Party Links
This website may include links to external websites. The website owner is not responsible for the privacy practices or content of third-party sites.

15. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or website functionality. Any updates will be published on this page, along with the revised “Last updated” date.